• Security White Paper

Netcore Solutions is the leading provider of enterprise-class email security and message management services. Businesses of all sizes place their trust in Netcore Solutions to protect their message systems from spam and viruses as well as to safeguard data in transit to and from their corporate networks.

Netcore Solutions employs rigorous measures to ensure the privacy and security of their customer's information and data. Through a combination of technology and policy measures, Netcore Solutions maintains the highest level of security to protect the confidentiality and integrity of customer information.

Netcore Solutions's security measures include:

Physical Security - Netcore Solutions maintains rigid security at remote data centers where customer data and information are housed. Physical premises are guarded and under video surveillance 24/7.

Application Security - All application and server interfaces are password protected over SSL encrypted tunnels. Netcore Solutions's SMTP servers utilize a secure, stable, and highly scalable SMTP server. DNS security is maintained by the latest version of BIND, with new releases tested and installed as they become available.

Data Security - All data traversing the Netcore Solutions network and access to that data is restricted by strictly enforced policies. Detailed logs are maintained of all data that passes through the network, including logins and access to that data. Email data is never stored. Email that is queued for disaster recovery purposes is spooled temporarily and never stored permanently.

Personnel Security - Netcore Solutions maintains strict policies for staff that are allowed access to customer data and information. All staff logins are recorded for audit purposes. All new employees must successfully complete background checks.

Privacy and Security Policy - Netcore Solutions publishes and enforces a stringent privacy and security policy that outlines Netcore Solutions's commitment to protecting the confidentiality and safety of our customers' data. The measures outlined in the policy are designed to protect against threats and hazards, including unauthorized access to customer data.
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• Service Level Guarantees

Because email is a mission critical application, businesses want assurances their email will be delivered, consistently and securely.

Netcore Solutions's four-part service guarantee establishes our commitment to providing the most reliable, secure, and efficient messaging system for our customers.

Guaranteed Uptime - Netcore Solutions guarantees 99.999 percent network uptime. Because our network provides high availability, businesses can be assured their email will always be processed and filtered according to their specifications.

Guaranteed Email Delivery - In the event that a company's email servers are unavailable, Netcore Solutions's Disaster Recovery service queues inbound email for up to five days and delivers it upon server availability. Queued email is delivered in a flow-controlled fashion to avoid overwhelming a business' network and email servers.

Guaranteed Virus Protection - Netcore Solutions guarantees to block all known virus formats and scan a company's email with two virus engines; virus definitions are guaranteed to be updated every 10 minutes, 24/7. Netcore Solutions partners with 3 leading anti-virus technology companies, to provide the most comprehensive virus protection in the industry, giving you the most advanced and rapidly reacting service possible.

Guaranteed Spam Filtering - Netcore Solutions will not block legitimate business-to-business email. Netcore Solutions spam filtering effectiveness of 92-95 % or higher, via Netcore Solutions's advanced spam filtering technology. Netcore Solutions's advanced spam filtering system ensures the highest level of spam filtering without blocking legitimate email.